Privacy Policy
At Global Mental Health Counseling Center (GMHCC), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request an appointment, or use our counselling-related services.
Information We Collect
We may collect personal information that you voluntarily provide through our website, including:
- Full name
- Email address
- Mobile or phone number
- Appointment details
- General information submitted through contact or appointment forms
- Information provided when making enquiries
- Any other information you voluntarily provide while communicating with us
We may also collect limited technical information such as browser type, device information, IP address, pages visited, and general website usage information for security and website improvement purposes.
How We Use Your Information
The information collected through our website may be used to:
- Respond to your enquiries and messages
- Manage appointment requests
- Communicate with you regarding counselling services
- Provide information about our services
- Improve our website and user experience
- Maintain website security
- Manage administrative and operational requirements
- Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to the services or communication for which it was provided, except where required or permitted by applicable law.
Mental Health & Sensitive Information
We understand that information shared while seeking psychological or counselling support may be personal and sensitive.
We encourage visitors not to submit highly sensitive mental health information, emergency information, passwords, financial information, or other confidential details through general website forms or ordinary email unless specifically requested through an appropriate secure process.
Information submitted through the website will be handled with reasonable care and used only for legitimate purposes related to enquiries, appointments, counselling services, administration, or legal requirements.
Confidentiality
We respect the confidentiality of individuals seeking counselling and psychological support. However, confidentiality may be subject to applicable laws, professional obligations, or circumstances where disclosure is legally required or necessary to address serious safety concerns.
Website communication itself cannot always be guaranteed to be completely secure.
Appointment & Contact Forms
When you submit information through an appointment or contact form, we may use the information to:
- Process your request
- Contact you regarding your enquiry
- Confirm or discuss appointment details
- Provide relevant information about our counselling services
- Maintain appropriate administrative records
Submitting an appointment request does not automatically guarantee a confirmed appointment.
Cookies
Our website may use cookies or similar technologies to improve website functionality, understand website usage, maintain security, and provide a better user experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Third-Party Services
Our website may use third-party services such as hosting providers, email services, analytics tools, payment services, security services, or other technical providers.
These third-party services may process limited information as necessary to provide their respective services. We encourage users to review the privacy policies of third-party services where appropriate.
Payment Information
If payments are made through our website, payment transactions may be processed through third-party payment service providers.
Global Mental Health Counseling Center does not intend to store complete debit card, credit card, banking passwords, or other sensitive payment credentials on its own servers.
Payment information may be handled directly by the relevant payment service provider according to its privacy and security practices.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including appointment management, communication, administrative requirements, legal obligations, and dispute resolution.
The retention period may vary depending on the type and purpose of the information.
Sharing of Information
We do not sell or rent your personal information to third parties.
Information may be shared with authorized personnel, service providers, or other parties only when reasonably necessary for providing services, operating the website, maintaining security, complying with legal requirements, or protecting the rights and safety of individuals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.
Any updated version will be published on this page with the revised date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Global Mental Health Counseling Center
Email: globalmentalhealth9@gmail.com
Phone: 9270176499
Address: A/105, Roopa Apartment, Near Flyover Bridge, Above Gavri Jewellers, Station Depot Road, Nallasopara West - 401203
Last Updated: October 2026